Honest answers.

Yes. Diego comes out, looks at the tree, walks the site, and gives you a written price. No charge for the visit, no obligation, no pressure if you decide not to hire us.

Tree work is priced on access, size, complexity, and risk — not by the species or by some flat rate. A 60-foot oak in an open backyard is a different job than a 60-foot oak hanging over a roof and power lines. We'll explain what makes your specific job cost what it costs.

No. Cleanup is part of the job. Branches chipped, debris raked, sawdust cleared — included on every job we do. Hauling logs off-site is the one optional add-on (some customers want the firewood, others want it gone).

For non-urgent work, usually within a few days — sometimes same-day depending on the schedule. Call us and we'll tell you straight up.

Call 478-268-8020 any time, day or night. Diego is on call for storm work 24/7. First priority is life safety, then stabilizing the damage, then full cleanup. Don't try to cut anything yourself if it's under load — call us first.

If the tree is in direct contact with a live line, that's a job for the utility company first — call Georgia Power and they'll handle the line before we touch anything. For trees near (but not touching) lines, yes, we work around them safely.

Diego is the lead arborist on every job. He's the person who quotes it, runs it, and follows up. There's no sales rep, no subcontracted crew you've never met.

No. Topping — cutting the main trunk back to stubs — is one of the most damaging practices in tree care, even though customers sometimes ask for it. It opens trees to disease and creates weak regrowth that becomes dangerous within a few years. If a tree is too big for its space, the right answer is selective reduction or removal — we'll explain the options.

We look at the structural condition, what's growing inside the trunk (decay, cavities, conks), the surroundings (what could it fall on), and the species' typical disease pressures. If a tree can be reasonably saved, we'll tell you. If it can't, we'll tell you that too — and we won't sell treatment that won't work.

Depends on what you want. We can leave logs cut to firewood length on your property, haul everything off to be turned into mulch or biomass, or some combination. Nothing usable goes to a landfill — chips become mulch, big rounds become firewood.

Usually no, once we've quoted the job and you've agreed. We just need access to the property and a way to reach you if a question comes up. We'll send photos when the job is done.

If a storm did the damage, yes, your homeowners' policy almost certainly covers it. We can document everything and provide an itemized estimate suitable for your adjuster. If you brought us in to remove a tree before something happened, that's usually not a covered expense.